Customer Excellence Manager
Aicila Group Pty Ltd.
Kota Administrasi Jakarta Selatan, Indonesia
Industri :
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Posisi yang dibuka: 0
Total seluruh posisi: 4
Posted : 21 July 2016 00:00 WIBtutup
Kategori Posisi : Industri
The Aicila Group Pty Ltd (also known as Aicila Recruitment) is a leader in excecutive level headhunting, talent management & consultancy services within the animal health/nutrition, food vet2production and veterinary sectors across the Asia Pasific, Middle East and Africa..
Jenjang : Minimal Sarjana/S1
Prodi : Semua Prodi
Pengalaman : 2 tahun
  • Bachelor degree or equivalent in an industry related field
  • Previous experience managing teams and leading through change management
  • 2-5 Years in a direct customer facing role within the animal health industry is
    essential, with consideration given to candidates with agricultural or pharmaceutical experience
  • Experience in complex supply chains, large global organisations and across multiple
    departments would be advantageous
  • Strong business acumen
Level Masuk : Senior Level
Tipe Kerja : fulltime
Job deskipsi :
  • Actively participate in all leadership activities as a key contributor
  • Develop the CRM and database systems
  • Drive salesforce effectiveness across Channel Partners
  • Demonstrate and educate the organisation around customer excellence
  • Building a team of customer excellence professionals who are skilled in sales and
    focused on developing extensive customer knowledge and customer expertise
  • Proactively ensure the continual improvement of company knowledge essential for providing excellence in responses to customers
  • Lead or actively participate in team meetings, information sessions, campaign
    briefings and product training
  • Lead and implement any system / process upgrade to drive better customer
    experiences
  • Lead measurement of customer satisfaction and develop metrics to monitor
    progress and guide the organisations decision making process
  • Build a deep understanding of the customer base
  • Gather knowledge and create systems to capture customer engagement
    preferences gained across different solutions and sharing the learning with Brand Managers
  • Advance the e-capabilities of the organisation to deliver engaging solutions to
    customers
  • Manage adverse events ensuring event reports are well managed and customers adequately satisfied
  • Ensure reporting systems designed and administered to ensure continual
    improvements in customer satisfaction
    The successful candidate will develop and deliver strategies to improve the
    processes that focus on the customers’ needs and satisfaction by developing,
    leading and influencing. As the Customer Excellence Manager you will have sound communication skills to influence and lead across all levels within the organisation and across multiple Business Units. The ability to influence internal and external stakeholders at multiple levels across the business is also critical to success in this role.


A competitive package will be negotiated with the successful candidate commensurate with skills and experience. Please note only candidates who meet the above criteria will be contacted.
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