1. Candidate must be advanced in English;
2. Min Diploma in any field (IT field is a plus);
3. Have a set of skills customer-oriented, good communication skill, confidence, friendly, good in negotiation;
4. Having knowledge in the domain, hosting, blog, and website will be valued;
5. Have a big enthusiasm for self-developing, more specifically being an IT curious person.

1. Interactive learning in our Customer Success Academy with extra guidance and mentors;
2. Provide help desk support to Web Hosting users through conversations (live chat and phone);
3. Identify customer needs and help customers use specific features;
4. Inform customers about new features and functionalities;
5. Follow up with customers to ensure their technical issues are resolved;
6. Gather customer feedback and share with internal team (Product, Acquisition, Reputation Management, Finance, etc);
7. Assisting Server Admin to monitor servers performance;
8. Response and check abuse of service (spam/phishing).

Working Advantages:

1. Get attractive bonuses for reaching monthly goals;
2. Have flexible work hours;
3. Enjoy working remotely (from anywhere in Indonesia);
4. Be a part of an inspiring working culture;
5. Enjoy being surrounded by smart and driven people;
6. Access anything you need for your continuous professional development: books, workshops, plenty of mentorships;
7. Benefit from other motivational perks such as birthday prizes, lottery, a special gift for the best team member, and much more!