Lowongan Customer Success ID Team Lead (Customer) -

Posted : 25 February 2021 00:00 WIBtutup

Kategori Posisi : Umum

22Pelamar

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Jenjang	:	Minimal Diploma
Prodi	:	Semua Prodi

Leadership skill, coaching, giving and receiving feedback, emotional intelligence, honesty, work ethic, tenacity;
Customer Services skill, empathy, patience, positivity, attentiveness;
Excellent communication skills, clear verbal, written & persuasion in English;
Management skill, Task Management, Time management;
In-depth understanding of performance metric, OKR, etc;
Goal-Oriented focus;
Willingness to learn/curiosity;
Good culture fit (Agile, customer obsession, ownership, etc.);
Proven experience in IT field or similar industries as Team Leader/supervisor is a plus.

Level Masuk	:	Top Level
Tipe Kerja	:
Job deskipsi	:	Monitor & track team performance and report on metrics, provides encouragement to team members, including communicating team goals and identifying areas for improvement; Answers team member questions, helps with team member problems and oversees team member work for quality and guideline compliance; Conducts team meetings to update members on best practices and continuing expectations; Provides quality service monitoring to CSA, including interacting with the client, answering customer inquiries, and effectively handling customer complaints;