Customer Success Specialist - Global Team (English Speaker)
Niagahoster
Kabupaten Sleman, Indonesia
Industri :
Semua Industri
Posisi yang dibuka: 0
Total seluruh posisi: 8
Posted : 15 October 2021 00:00 WIBtutup
Kategori Posisi : Umum
11Pelamar
PT Web Media Technology Indonesia (Niagahoster)sedang membuka lowongan pekerjaan pada event IPB Virtual Fair 2021
.
Apabila kamu sesuai kualifikasi, silahkan apply lowongan ini secara online dengan klik "LAMAR"
Jenjang : Sarjana/S1
Jurusan : Semua Jurusan

Job requirements

  • Strong English communication skills (C1 or higher)/TOEFL ITP (550)/IELTS (6,5)

  • Proven ambition and focus to develop your knowledge in IT - previous IT customer service experience is preferred.

  • Min. Diploma in any field (IT field is a plus).

  • Well-developed interpersonal skills: customer-focused, communicative, confident, collaborative.

  • Availability to work a flexible schedule (full-time only, morning/day/night shifts).

  • Having knowledge in the domain, hosting, blog, and website will be preferred.

What we offer:
  • An 8-week training course in technology, product, and communication knowledge.

  • Full remote working opportunities - everyone from Indonesia is welcome.

  • Individual monthly unlimited bonuses right after finishing training.

  • A supportive global team who are eager to share their knowledge and spend time with you.

  • Continuous personal development: books, workshops, individual mentorship.

  • Extraordinary team buildings, birthday presents, company events, and more!

Level Masuk : Entry Level
Tipe Kerja : fulltime
Job deskipsi :

Responsibilities:

  • Communicate with Customers via live chat and email.

  • Assist Customers with exact guidance and resolutions.

  • Going the extra mile for each Customer is part of the job.

  • Focus on the Customer’s success by offering additional services, tools, and products.

  • Response and check abuse of service (spam/phishing).

  • Constantly grow - learn about IT every day to become a web hosting expert.

Niagahoster, a part of Hostinger, is a tech company based in Indonesia that provides web-hosting services. A Customer Success Specialist is the frontline of the business: their purpose is to solve web-hosting-related problems while bringing long-term value to the Customer. Are you ready for the next big challenge in your career? For more information about this role click this link FAQ About this Role.
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